Alcatel OmniPCX Enterprise - Page 25

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Detailed description
OmniPCX Enterprise Genesys suite
Agent Group
Þ Agent Groups/P
G_name
AG_Name (*)
Agent attachment to Processing Groups
Þ List of Attachments
Place Group
Þ Place Groups/P
G_name
ProAcdQMCDU
ACD Queue
Þ Switches/pabx_name/DNs
Type = ACD Queue (*)
Number = q
mcdu (*)
Register = false
Alias = PG_name_qmcdu
Annex/Synchro Data/Related_type = R SIPG
Place Gr
oup
Þ Place G
roups
Origina
tion DNs = ACD Queue numbered
'q
mcdu'
(*)
(and no o
ther ACD Queues; There must be only
one Pla
ce Group with this Origination DN)
Name = PG
_name
Agent Proces sing Group
Þ Applications/CCD/Processing Group
Directory Number = q
mcdu (*)
Name = PG_name
Ty p e = A ge n t
Agent Group
Þ Agent Groups (**)
Origination DN = ACD Queue numbered
'q
mcdu'(*)
(and no other ACD Queues; There must be only
one Agent Group with this Origination DN)
Name = PG_name
ACD Queue
Þ Switches/pabx_name/DNs
Type = ACD Queue (*)
Number = q
mcdu(* )
Register = false(*)
Alias = PG_name_qmcdu
Annex/Synchro Data/Related_type = RSIPG(*)
RSI Processing Group
Þ Applications/CCD/Processing Group
Directory Number = q
mcdu(* )
Name = PG_name
Ty p e = R SI
Agent Group
Þ Agent Groups (**)
Origination DN = ACD Queue numbered
'q
mcdu'(*)
(and no other ACD Queues; There must be only
one Agent Group with this Origination DN)
Name = P
G_name
Ed.03 Ref.3EU19 919ENAA .23