Alcatel OmniPCX Enterprise - Page 26

ALC ETL
Alcatel OmniPCX Enterprise
RSI Section - RSI
Detailed description
OmniPCX Enterprise Genesys suite
RSI Routing Point (internal)
Þ Applications/CCD/RSI
RSI D irectory Number = q
mcdu (*)
Directory Name = Name (qmcdu)
Node Number = node number of system (*)
External routing point = false (*)
Application Type= Call Center (*)
Routing Point (internal)
Þ Switches/pabx_name/DNs
Type= Routing Point (*)
Number = q
mcdu (*)
Register = true (*)
Switch s pecific type = 2 (*)
Alias = Name_qmcdu
RSI Routing Point (external)
Þ Applications/CCD/RSI
RSI D irectory Number = q
mcdu (*)
Directory Name = Name (qmcdu)
Node Number = node number of system (*)
External Routing Point = true (*)
Application Type= Call Center (*)
Routing Point (extern al)
Þ Switches/pabx_name/DNs
Type= External Routing Point (*)
Number = q
mcdu (*)
Register = true (*)
Switch s pecific type = 2 (*)
Alias = Name_qmcdu
Skill Domai n
Þ Skill Domain
Skill dom ain No. = D
omain_Number
Name = Domain_Name
Folder
Þ Folder
Parent Folder = Folder "S kills" (*)
Name= D
omain_Name
Annex/SynchroData/Pabx_name =
Domain_Number
Skill
Þ Skill p arameters
Skill No. = S
kill_Numbe r (*)
Skill domain No. = Domain_Num ber
Name = S
kill_Name
Skill
Þ Skills
Name = S
kill_Name (*)
Parent Folder= Folder "Domai n_N ame" (*)
Annex/SynchroData/Pabx_name = S
kill_Numbe r
Voice Guide
Þ Installation/Voice Guides
Voice guide number = n
umber (*)
Voice Prompt
Þ Voice Prompts
Name = number (*)
Note 1:
Any Extension DN created on the Genesys side results in a Business set being created and not an
ACD authorized phone set on the O mniPCX Enterprise side, whether synchronization is initiated
in static (Genesys is the synchronization master) or dynamic mode .
Note 2:
Whatever the type of ACD authorized phone set, its creation on the Genesys side s yst ematically results
in its creation as 4037 on the OmniPCX Enterprise side.
Note 3:
The rules fo r creating RSI object aliases on the Genesys sid e are:
- The alias is Name_FirstName_qmcdu on the Genes ys side if the Name and FirstName parameters
are not empty on the O mniPCX Enterprise side.
.24 Ref.3EU19919ENAA Ed.03