ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Detailed description
- The alias is Name_qmcdu on the Genesys side if the FirstName parameter only is empty on the
OmniPCX Enterprise side.
- The alias is FirstName_qmcdu on the Genesys side if the Name parameter only is empty on the
OmniPCX Enterprise side.
- The alia s is qmcdu on the G enesys side if the Name and FirstName parameters are empty on the
OmniPCX Enterprise side.
Note 4:
Before completing this field, the current SSBD operating mo de (stand ard or subs ti tute mode) must be
known.
Note 5:
On the Genesys side, the Place object is not part of the object group (Person, Ag ent Login and ACD
Position) equivalent to the Agent object on the OmniPCX E nterprise side. The Place object is used
to associate or dissociate an RSI agent with an ACD authorized phone set of the installation.
Deleting the Agent object does not result in the Place object being deleted on the Genesys side,
whether synchronization is init iated in static (OmniPCX Enterprise is the synchronization ma ster) or
dynamic mode.
Ed.03 Ref.3EU19 919ENAA .25
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