Updating the BIOS using the USB drive in Windows................................................................................................. 91
Updating the BIOS from the F12 One-Time boot menu.............................................................................................91
Chapter 5: Troubleshooting................................................................................................................... 93
Handling swollen Lithium-ion batteries............................................................................................................................ 93
Locate the Service Tag or Express Service Code of your Dell computer ...................................................................93
System-diagnostic lights.................................................................................................................................................... 93
SupportAssist diagnostics.................................................................................................................................................. 94
Built-in self-test (BIST)...................................................................................................................................................... 95
M-BIST...........................................................................................................................................................................95
LCD Built-in Self Test (BIST)........................................................................................................................................95
Recovering the operating system......................................................................................................................................96
WiFi power cycle............................................................................................................................................................... 96
Drain residual flea power (perform hard reset)................................................................................................................96
Backup media and recovery options................................................................................................................................. 97
Chapter 6: Getting help and contacting Alienware............................................................................. 98
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