Arris DCX3520e-M - Standard Miscellaneous Features; Technical Assistance Center; Calling for Repairs

Introduction
High
-Definition DVR DCX3520e-M • Installation Manual
4
365
-095-25080-x.1
Standard Miscellaneous Features
• Messaging capabilities
• Digital diagnostics
• Full feature access from front panel using a four-digit, seven-segment LED display
Technical Assistance Center
Contact us via the phone: 888-944-HELP (888-944-4357) or 1-215-323-2345
Contact us via the Web: http://moto.force.com/customercare360
Contact us via email: Tac.Helpdesk@ARRISI.com
Calling for Repairs
If an ARRIS set-top requires repair service, please call one of the following ARRIS Authorized Service
Centers:
Company From USA or Canada Outside USA or Canada
World Wide Digital 1-800-227-0450 1-956-541-0600
Teleplan 1-800-352-5274 1-302-322-6088
To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display
the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your repairs.
To ship your equipment for repair:
• Pack the unit securely, if possible in its original factory shipping carton.
• Print or display the RSA number so it is easily visible on all equipment boxes.
• Enclose a note describing the exact problem. Complete and enclose the checklist provided with the
unit.
• Ship the unit PREPAID to the address provided by the Service Center.