Astralpool ECO ELYO Series - Appliance Behaviour Troubleshooting

21
❹ Troubleshoong
• Before you contact the retailer, carry out these few simple checks using the following tables if
a problem occurs.
• If the problem is not resolved, contact your retailer.
• : Acons to be performed by a qualied technician only
4.1 I Appliance behaviour
The appliance
does not start
heang straight
away
• When the setpoint temperature is reached, the appliance stops heang: the water temperature
is higher than or equal to the setpoint temperature.
• When the water ow rate is zero or is not enough, the appliance stops: check that the water is
circulang correctly in the appliance and that the hydraulic connecons are correct.
• The appliance stops when the outdoor temperature falls below -7 °C.
• The appliance may have detected an operang fault (see § “4.2 I Error code display”).
• If you have checked these points and the problem persists: contact your retailer.
The appliance
is discharging
water
• Oen called condensates, this water is the moisture contained in the air which condenses on
contact with certain cold mechanisms in the appliance, especially on the evaporator. The damper
the air, the more condensates your appliance will produce (your appliance may drain several
litres of water per day). This water is retrieved by the base of the appliance and drained through
the holes.
• To check that the water is not coming from a leak in the pool circuit on the appliance, shut it down
and run the lter pump to circulate water in the appliance. If the water connues to ow through
the condensate drainage lines, there is a water leak in the appliance; contact your retailer.
The evaporator is
iced over
• The appliance will soon switch to its defrost cycle to melt the ice.
• If the appliance cannot manage to defrost its evaporator, it will stop itself; this means that the
outdoor temperature is too low (below -7°C).
The appliance is
"smoking"
• This may occur when the appliance is in a defrost cycle and the water is converted to gas.
• If the appliance is not in its defrost cycle, this is not normal. Turn o and disconnect the appliance
immediately and contact your retailer.
The appliance is
not working
• If there is no display, check the supply voltage and the F1 fuse.
• When the setpoint temperature is reached, the appliance stops heang: the water temperature
is higher than or equal to the setpoint temperature.
• When the water ow rate is zero or is not enough, the appliance stops: check that the water is
circulang correctly in the appliance.
• The appliance stops when the outdoor temperature falls below -7 °C.
• The appliance may have detected an operang fault (see § “4.2 I Error code display”).
The appliance
is working
but the water
temperature
does not
increase
• The operang mode is not powerful enough. Switch to "BOOST mode and set the ltraon to
24/24 manual while the temperature rises.
• The appliance may have detected an operang fault (see § “4.2 I Error code display”).
• Check that the automac lling valve is not stuck in open posion; this will keep supplying cold
water into the pool and will prevent the temperature from rising.
• There is too much heat loss as the air is cool. Install a heat insulated cover on the pool.
• The appliance is unable to capture enough calories as its evaporator is clogged with dirt. Clean it
to restore its performances (see § “3.2 I Maintenance”).
• Check that the external environment is not hindering the heat pump (see § “❶ Installaon”).
• Check that the appliance is the right size for this pool and its environment.
The fan is
running but
the compressor
stops from me
to me with no
error message
• If the outdoor temperature is low, the appliance will perform defrost cycles : defrost cycle is
acvated when air/water temperature is less than 2°C and when the heat pump has been shut
down for more than 120 minutes. It is automacally deacvated when the air/water temperature
is greater than or equal to 2°C.
• The appliance is unable to capture enough calories as its evaporator is clogged with dirt. Clean it
to restore its performances (see § “3.2 I Maintenance”).
The appliance
trips the circuit
breaker
• Check that the circuit breaker is correctly dimensioned and that the cable secon used is
correct (see § “5.2 I Technical data”).
• The supply voltage is too low; contact your electricity supplier.
EN