AstroJet M1 - The Printer

SECTION 5
TROUBLESHOOTING
55
The Printer
CONDITION
PROBLEM
SOLUTION
Ink Tank installed, no Ink
Level indication in Toolbox
Ink Tank contacts dirty,
preventing Printer/Ink Tank
communication.
Remove Ink Tank(s). Clean prism
and QA Chip contacts, see
Maintenance, Cleaning Ink Tank
Contacts.
Extra lines; losing data
Database problem.
Check data in database program.
Improper output
(address information out of
order, misfeeding, etc.)
Wrong interface settings.
Static electricity.
Dirty Media Sensor.
Check software or database on PC.
Close the software, then turn Printer
OFF and ON.
Clean Media Sensor.
Media jams
Double feeding.
Media is curled or bent.
Media is too thin.
Adjust Sheet Separators on Feeder.
Uncurl media.
Minimum thickness for media is
0.004".
No communication
Improper cabling / connector.
Unit not receiving power.
Use proper USB cable
(see Operator Manual.)
Check plug connections, ON/OFF
button and fuse on back panel.
Print too light or missing
character dots
Clogged or dirty Printhead.
Running out of ink.
Check the Printhead.
Check Ink Tanks.
Blurry address
Image is not sharp.
Clean Printhead using one of the
Cleaning Levels in the Driver or
Toolbox.
Clean the Printhead manually using
distilled water and a wet, clean, lint-
free cloth.
Feeding problems
Double sheets.
Misfeeds.
Adjust the Sheet Separators.
Job is sent to print but does
not print.
Printer not turned ON.
Printer not connected to
computer.
Media Sensor is covered in
Print Engine.
Check that Printer is ON.
Connect printer cable to computer
and resend the job.
Open Print Engine and remove
media.