AstroJet M1 - Errors and Warnings

SECTION 5
TROUBLESHOOTING
56
Errors and Warnings
Printer Alert Window Messages
Messages sent from the driver and displayed on PC screen in a small
popup window.
MESSAGE
SOLUTION
Cleaning in Progress
Wait until the message disappears. The Printer will start printing your job once
the cleaning process is complete.
Excessive Tilt Error
See details under “Toolbox System Status Messages” section.
Incompatible
Printhead
Remove and reinsert your Printhead Cartridge. Replace Printhead. Printhead
Cartridges must be purchased from authorized supplier for this printer model.
Incorrect … Ink Tank
Replace Ink Tank. Ink Tanks must be purchased from authorized supplier for
this printer model.
…. Ink Low
Example: Black Ink Low
Reorder Ink.
…. Out of Ink
Example: Cyan Ink Out
Replace empty Ink Tank.
Load Paper
Out of Paper. Load paper into the Printer and press the PAPER button to
resume printing.
Mechanical Jam
Check for and remove the obstruction, then press the PAPER button to
resume printing.
Check/Clean Sensors. If problem persists contact technical support.
Missing Printhead
Remove Printhead Cartridge. Check/clean electrical contacts. Reinsert
Printhead. Replace Printhead. If problem persists contact technical support.
Multiple Inks Low
Reorder Ink.
Multiple Ink Tanks
Out
Replace empty Ink Tanks.
Multiple Ink Tanks are
missing
Insert missing Ink Tanks.
Clean electrical contacts and reseat Ink Tanks.
Multiple Unauthorized
Ink Tanks
Remove and reinsert Ink Tank. Replace Ink Tank. Ink Tanks must be
purchased from authorized supplier for this printer model.
Paper Jam
Remove jammed media. Check for proper feed setup then press the PAPER
button to resume printing.
Check/Clean Sensors. If problem persists contact technical support.
Printhead Latch Open
Ensure that Printhead Cartridge has been inserted properly then close the
Printhead Latch so it locks.
Print Zone Assembly
(Clamshell) Open
Check to be sure the Clamshell is completely closed and latched. Make sure
Print Engine Latches are secure.
The … Ink Tank is
missing
Insert missing Ink Tank.
Clean electrical contacts and reseat Ink Tank.
Unauthorized … Ink
Tank Installed
Ink Tanks must be purchased from authorized supplier for this printer model.
Unauthorized
Printhead
Printhead Cartridges must be purchased from authorized supplier for this
printer model.