AU pt003 - After-Sales Service

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Appendix/Index
 When Receiving an Update Notification
(Update Needs an Approval)
When receiving a notification of update that needs your
approval, the confirmation screen will appear.
When the confirmation screen is displayed,
press c.
Follow the on-screen instructions.
 After Replacing micro au IC-Card
When you turn on the power of the product and press c
at first time after replacing micro au IC-Card, whether the
product need a software update will be checked.
If the product needs to update the software, a confirmation
screen will appear.
When the confirmation screen is displayed,
press c.
Follow the on-screen instructions.
After-sales Service
 When Asking for Repair
For repair, contact Secure cell phone support center.
During the
warranty
period
Repairs will be done based on the terms
of services of the free-of-charge repair
warranty described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge
as requested by the customer if repair
renders it usable.
• Before handing in the product for repair, make a
backup of the contents memory since they may
disappear during repair. Note that the Company shall
not be liable for any damages and loss of income
should the contents of memory be altered or lost.
• Recycled parts that meet the Company's quality
standards are sometimes used for repair.
• Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled
to cell phones for replacement after repairs. Also
replaced parts by au after-sales service are collected
and recycled by KDDI.
They are not returned to customers.
 Performance Parts for Repair
The Company retains performance parts for repair of the
PT003 main unit and its peripherals for six years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.