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Appendix/Index
Warranty Card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it
in a safe place.
Secure Cell Phone Support Plus
An after-sales service membership program on a monthly
basis called "Secure cell phone support plus" (monthly fee:
399 yen including tax) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Secure cell phone support center.
• You can apply for membership only at the time of
purchasing your au cell phone.
• Once you cancel the membership, you cannot reapply
for it until you purchase an au cell phone next time.
• Note that when changing the model or purchasing
an extra cell phone, this service only covers the most
recently purchased au cell phone.
• When an au cell phone is handed over to you or
someone else, the Secure cell phone support plus
membership is also handed over to the successor of
the cell phone.
• When you get a new au cell phone by changing the
model or purchasing an extra cell phone, the "Secure
cell phone support plus" membership for the old au
cell phone is automatically canceled.
• Service contents are subject to change without notice.
micro au IC-Card
The micro au IC-Card is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When
malfunction is suspected, or in case of theft or loss, contact
an au shop or PiPit.
After-sales Service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for loss, theft or damage and
operation information)
From a land-line phone,
0077-7-113 (toll-free)
From an au cell phone, 113 without area code (toll free)
Secure cell phone support center (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919 (toll free)
(Open 9:00 to 21:00 everyday)
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