User's Manual 6. Performing Advanced Operations
Version 2.0.13B 67 430HD and 440HD IP Phone
6.5 Transferring Calls
You can transfer a call to another party. You can perform a consultative or a blind transfer.
Transfer Method When
Consultative Connect a second party to a third party after the third party answers and
agrees to take the call from the second party.
Blind Connect a second party to a third party before the third party answers.
6.5.1 Performing a Consultative Transfer
You can perform a consultative transfer using the TRANSFER key on the phone.
To perform a consultative transfer:
1. In a call with Bryant, he asks you (James) to transfer him to Jordan. Press the TRANSFER
key on the phone; James is put on hold and Music on Hold is played to him. You hear a dial
tone and the TRANSFER TO field opens.
2. Enter Jordan's number as shown above and press the Dial softkey; Jordan's phone rings
and Jordan answers:
3. Consult with Jordan and then press the Trans. softkey; Jordan is transferred to Bryant.
6.5.1.1 Performing a Consultative Transfer using Softkeys Only
You can perform a consultative transfer using only softkeys.
To perform a consultative transfer using only softkeys:
1. In a call with Bryant, he asks you (James) to transfer him to Jordan. Press the softkey;
the Call Menu screen opens:
To Next Page
Loading...
