Avaya 5402 - Transfer; Conference; Message

Transfer Basic Call Handling Features - Page 9
Transfer
The Transfer feature allows you to transfer a call from your telephone to another
extension or outside number.
To transfer the current call to another extension:
1. With a call in progress, press Transfer.
2. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
• To transfer the call without announcing it, either hang up or press
Transfer
again. The transfer is complete.
• To announce the call before transferring it, wait for the called party to answer.
If the called party is willing to accept the call, press
Transfer or hang up to
complete the transfer.
If the called party does not wish to accept the call, press
Drop.
To return to the original caller press it’s call appearance button.
• If the line is busy or if there is no answer, press
Drop.
To return to the original caller press it’s call appearance button.
To transfer a new call to a held call using Conference:
1. With a call in progress and you wish to make an enquiry call or another call arrives,
press
Hold. Make or answer the second call. The second call requires to be
transferred to the first held call.
2. To transfer the new call to the held call, press
Conference and then
Drop. The transfer is complete.
Conference
The Conference feature allows you to conference other parties (including yourself) into
a call.
Notes: 1. The number of parties allowed in a conference is controlled by your
telephone system.
2. Two Call Appearance keys are required for the conference feature.
3. Pressing
Conference puts all held calls into conference.
To add another party to a conference:
1. With a call in progress press
Conference. The existing call is put on hold.
2. Dial the number of the person you want to add to the call.
3. Wait for an answer.
• If the called party does not answer or does not want to join the conference, press
Drop. You can then return to the held call by pressing its call appearance
button.
4. To add the person to the call, press
Conference again.
5. Repeat Steps 1 through 4 for additional conference connections.
To add a held call(s) to an active conference:
1. Press
Conference.
2. All calls that are on Hold are added to the conference.
Message
Your Message lamp turns on when a caller has left a message for you.
1. Press the
button to retrieve your messages, and follow the audible prompts.
IP Office (R3.0) 5402 User’s Guide Basic Call Handling Features - Page 9
40DHB0002UKFC – Issue 1 (5th February 2005) Transfer