Blocking All Incoming Calls (DND).......................................................................................... 75
Blocking All Calls Except from Trusted Contacts...................................................................... 75
Using chat............................................................................................................................ 76
Using a touchscreen.............................................................................................................. 78
Chapter 5: Moderating Meetings........................................................................................... 79
Moderating a Videoconference............................................................................................... 79
Changing the Video Layout for all Participants......................................................................... 81
Recording Meetings............................................................................................................... 83
Uploading a recording file to a USB.................................................................................. 86
Clearing the transfer status.............................................................................................. 86
Validating Recordings...................................................................................................... 87
Live-streaming...................................................................................................................... 89
Starting and stopping live-streaming................................................................................. 89
Chapter 6: Configuring Advanced User Settings................................................................ 90
Setting Call Answering Preferences........................................................................................ 90
Activating the Screen Saver................................................................................................... 91
Enabling and Configuring Recording....................................................................................... 92
Saving Meeting Snapshots (Avaya XTE240 only)..................................................................... 97
Setting PIN Codes for the XT Series....................................................................................... 98
Confirming Call Disconnections.............................................................................................. 99
Configuring Multi-Stream Switching (MSS) video................................................................... 100
Chapter 7: Troubleshooting the Avaya XT Series.............................................................. 102
Viewing System Information for Customer Support................................................................. 102
Viewing the quality of your call.............................................................................................. 103
Resolving Monitor Display Problems..................................................................................... 105
Resolving Problems Viewing Computer Content.................................................................... 107
Resolving XT Remote Control Unit Problems......................................................................... 108
Restoring Default User Settings............................................................................................ 108
Cannot Control with Keyboard and Mouse............................................................................. 110
Resolving Video or Audio Disruptions.................................................................................... 111
Resolving download problems.............................................................................................. 111
Downgrading to version 8.x.................................................................................................. 112
Chapter 8: Resources........................................................................................................... 113
Documentation.................................................................................................................... 113
Finding documents on the Avaya Support website............................................................ 116
Avaya Documentation Portal navigation........................................................................... 117
Training.............................................................................................................................. 118
Support............................................................................................................................... 118
Using the Avaya InSite Knowledge Base......................................................................... 119
Contents
June 2019 Avaya IX Video Conferencing XT Series User Guide 6
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