AXIS P5512 PTZ Dome Network Camera
Troubleshooting
Troubleshooting
Checking the firmware
Firmware is software that determines the functionality of network device s. One of your first actions when troubleshooting a problem
should be to check the current firmw are ve rsion. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.
Upgrading the firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functiona lity available.
Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.
To upgrade, follow these instructions:
1. Save the firmwa re file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the pro ducts web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera M anagement can be used for multiple upgrades. See www.axis .com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmw are is upgraded (providing the features are available in
the new firmware) although this is not guaranteed by Axis Com m unications AB.
Emergency r ecovery procedure
If powe
r or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed up grade. To r ecove r the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp
47
To Next Page
Loading...
