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BARCO MID GENERAL WARRANTY TERMS AND CONDITIONS
Applicable from Jan 1st 2008
ARTICLE 1: PRODUCT WARRANTY
Barco nv, Medical Imaging Division warrants that the equipment will be free of defects in workmanship
or material for the warranty period or the specific period of a warranty extension program.
Hardware: Barco warrants that upon delivery hereunder the Products shall (i) conform to its
specifications in effect at the date of delivery and (ii) be free from defects in material and
workmanship (the "Warranties").
Software: Barco warrants that software written by Barco shall perform substantially in accordance with
the specifications in effect at the date of delivery. Software is inherently susceptible to bugs and errors.
Barco makes no warranties with respect to the software which is provided to Customer on an "as-is"
basis and does not warrant uninterrupted or error-free operation of the Products.
Unless otherwise indicated in Barco’s Product manual or in the agreement between Barco and
Customer, the Warranty Period shall be
(a) Hardware: 12 months commencing on the Barco date of invoice.
(b) Software: 3 months commencing on the Barco date of invoice.
Notwithstanding the provisions of clause 2, repair and replacement of defects in material and/or
workmanship under this warranty shall be accomplished in our works according to the terms and
conditions as set forth hereafter:
1.1
Any claim under the Warranties must be notified to Barco in writing within 8 days from the date the
defect or failure has been discovered or noticed the first time. The Customer, upon the occurrence of
any equipment failure, shall contact Barco nv, MID customer support centre (or an authorised service
centre) by telephone, fax or e-mail and shall provide the applicable customer support person with a
complete description of the problem being encountered, including the model and serial number of the
equipment in which the problem has arisen.
1.2
The customer support person shall diagnose the problem experienced by the Customer and shall advise
the Customer on how to proceed. Customer support may ask to return the faulty equipment or faulty
subassemblies to the Barco nv, or a MID customer support centre (or an authorised service centre) for
repair activities. In no event shall Customer return a defective Product or part thereof to Barco without
Barco's prior written approval.
In the event the return to Barco of the defective Product is authorized by Barco, Barco shall issue to
Customer an RMA (Return Material Authorization).
The Customer shall apply for an RMA number to the closest Barco nv, MID Customer support centre (or
an authorised service centre) as listed at www.barcomedical.com, unless otherwise indicated.
The one-way cost of packing, transport and insurance related to shipping the alleged defective Product
or part to Barco for repair or replacement shall be borne by Customer. The one-way cost of packing,
transport and insurance related to shipping of the repaired or replacement Product or part to Customer
shall be borne by Barco.
1.3
The Customer shall return, freight prepaid, the defective equipment or subassemblies in its original
packaging with the assigned RMA number for repair to the Barco nv, MID Customer support centre (or
an authorised service centre).
1.4
Replacement parts used shall be new or equivalent to new parts for the revision level of the
equipment. A replacement LCD panel will be new or similar run time. The warranty period for the
replacement parts will expire at the same moment as the original warranty period of the equipment.
All parts replaced hereunder and returned to Barco nv, MID (or an authorised service centre) shall
become the property of Barco nv, MID (or the authorised service centre).
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