15 Service and Support
Our service helpdesk at our headquarters in Lohr, Germany, will assist you with all
kinds of enquiries. Out of helpdesk hours please contact our German service depart‐
ment directly.
Helpdesk Service Hotline Germany
Service Hotline
Worldwide
Time
1)
Mon. - Fri.
7:00 am - 6:00 pm CET
Mon. - Fri.
6:00 pm - 7:00 am CET
Sat. - Sun.
0:00 am - 12:00 pm CET
Outwith Germany
please contact
our sales/service
office in your area
first.
For hotline num‐
bers refer to the
sales office ad‐
dresses on the In‐
ternet.
Phone +49 (0) 9352 40 5060
+49 (0) 171 333 88 26
or
+49 (0) 172 660 04 06
Fax +49 (0) 9352 18 4941 ─
e-mail service.svc@boschrexroth.de ─
Internet
http://www.boschrexroth.com
You will also find additional notes regarding service, maintenance (e.g. deliv‐
ery addresses) and training.
1)
Central European Time (CET)
Preparing Information
For quick and efficient help please have the following information ready:
● detailed description of the fault and the circumstances
● information on the type plate of the affected products, especially type codes and se‐
rial numbers
● your phone, fax numbers and e-mail address so we can contact you in case of ques‐
tions.
DOK-RCON03-EFC-3600***-IT01-EN-P
Rexroth Frequency Converter EFC 3600
Bosch Rexroth AG
Service and Support
193/235
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