English
17 Troubleshooting
HandyStep® touch, HandyStep® touch S 997486
Operating manual
97
17 Troubleshooting
17.1 Device behavior
Fault Possible cause Corrective action
The battery charging cycle
has been dramatically re-
duced.
The battery is old or damaged. Replace the battery.
The device does not
charge.
The battery cannot be
charged when it is too cold or
too warm.
Disconnect the battery plug.
Let the battery warm up or cool down
to room temperature.
Connect the battery plug. Try charging
again.
Duration of use without
power connection has
been dramatically re-
duced.
The battery is old or damaged. Replace the battery.
The power adapter be-
comes extremely warm
during charging.
The battery is old or damaged.
The power adapter is dam-
aged.
The USB cable is damaged.
Replace the affected part.
The device does not
charge.
The power adapter is dam-
aged.
The USB cable is damaged.
The battery plug was discon-
nected.
The battery cable is broken.
The space between the device
and charging stand is too
great
Replace the affected part.
Connect the battery plug.
Place the device in the charging station
again.
The display is too bright
or too dark.
The display brightness level
has been adjusted.
Change the brightness level, see Dis-
play,p.80
The display turns white
when the device is placed
in the charging stand.
The device cannot start. The
battery plug was discon-
nected.
Connect the battery plug.
No sounds are output
when working with the
device.
Sound notification is switched
off.
Switch on sound notification, see
Sound,p.80
The touchscreen display
no longer responds.
The program has crashed. The device starts when the battery has
been reconnected after the program
crash. A message appears to warn that
a tip may still be present in the device.
Therefore, hang the device in the
holder and place a suitable vessel un-
der the tip or hold the device over a
suitable vessel when starting.
Troubleshooting:
Open the cover, disconnect the battery
plug, and wait 5 s before reinserting it.
The device starts when the battery is
sufficiently charged.
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