Appendices Polycold Cryochiller
Appendix A: Contact Brooks Information Installation and Operation Manual
Brooks Automation
12-2
214072 Revision B
4. Describe the malfunction observed and any error codes received during the failure.
• Time that this issue has been occurring
• Work that was done on the equipment prior to the error
• Actions taken after the error and the results of those actions
• Other information that may assist the Specialist
5. E-mail this information to Polycold at: polycoldsupport@brooks.com.
Customer Support Information
You can reach Polycold and Brooks Global Customer Operations Teams around the world at the times
and phone numbers below.
For additional contact information, please go to the Brooks Automation web site at www.brooks.com.
Table 12-1:
Weekday Support 5:00 AM to 5:00 PM (PST)
Polycold 1-707-769-7000 (FAX +1-707-769-1380)
E-mail: polycoldsupport@brooks.com
After Hours Support
Brooks Location: Contact Number
North America 1-800-FOR-GUTS (1-800-367-4887) US/Canada
+1-978-262-2900
E-mail: techsupport@broks.com
Germany, France, UK +49 1804 CALL GUTS (+49 1804 2255 4887)
Japan +81-45-477-5980
China +86-21-5131-7066
Taiwan +886-3-552-5225
Korea +82-31-288-2500
Singapore +65-6464-1481
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