Brother MFC-495CW User Manual

Troubleshooting and Routine Maintenance
141
B
Cannot Detect You installed a new ink cartridge
too quickly and the machine did
not detect it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are not using Genuine
Brother Innobella™ ink the
machine may not detect the ink
cartridge.
Use a new Genuine Brother Innobella™
Ink Cartridge. If the error is not cleared, call
Brother Customer Service.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and re-
install it slowly until it clicks. (See
Replacing the ink cartridges on page 151.)
Cannot Print One or more of the ink cartridges
have reached the end of their life.
The machine will stop all print
operations. While memory is
available, black and white faxes
will be stored in the memory. If a
sending machine has a color fax,
the machine's
‘handshake’ will
ask that the fax be sent as black &
white. If the sending machine has
the ability to convert it, the color
fax will be stored in the memory
as a black & white fax.
Replace the ink cartridge. (See Replacing
the ink cartridges on page 151.)
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open The scanner cover is not closed
completely.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Disconnected The other person or other
person's fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
See Using the ADF on page 21.
See Document jam on page 147.
DR Mode in Use The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off. (See Turning
off Distinctive Ring on page 56.)
High Temperature The print head is too warm. Allow the machine to cool down.
Error Message Cause Action

Brother MFC-495CW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	28 ppm
Digital sender	No
Number of print cartridges	4
Total input capacity	100 sheets
Total output capacity	50 sheets
Mac compatibility	Yes
Dimensions (WxDxH)	391 x 376 x 180 mm
Wireless technology	802.11b/g
All-in-one functions	Copy, Fax, Scan
Package weight (imperial)	22.9 lbs
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows/Mac OS
Package dimensions (W x D x H)	18.3 x 10 x 18.1 \
Display	TFT
Display diagonal	3.3 \
Market positioning	Home & office
Supported network protocols (IPv4)	ARP, RARP, BOOTP, APIPA, NetBIOS/WINS, LPR/LPD, Raw Port/Port9100, DNS, mDNS, FTP, SNMPv1, TFTP, LLTD
Faxing	Color faxing
Fax memory	480 pages
Fax speed dialing (max numbers)	33600 b/s
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Image formats supported	BMP, PCX, PNG
Sustainability certificates	ENERGY STAR
Paper tray media types	Plain paper
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Power consumption (average operating)	- W