Brother MFC-9970CDW - Page 134

Troubleshooting
97
B
Document Jam The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document jams on page 104 or Using
the automatic document feeder (ADF)
on page 26.
Drum Error The corona wire on the drum
unit needs to be cleaned.
Clean the corona wire on the drum unit. (See
Cleaning the corona wires on page 70.)
Drum Stop It is time to replace the drum
unit.
Replace the drum unit. (See Replacing the
drum unit on page 76.)
Duplex Disabled
Close the Back
Cover of the
machine.
The back of the machine is not
closed completely.
Close the back cover of the machine.
Duplex Disabled
Reload paper,
then press Start.
Although the size of paper in the
paper tray matches the paper
size that was selected from the
control panel or printer driver,
the machine has stopped
printing when it encountered an
additional, different size of
paper in the tray.
Make sure the paper tray contains only the
size of paper you select in either the control
panel or printer driver, then press Black Start
or Color Start.
The paper tray was pulled out
before the machine completed
printing on both sides of the
paper.
Re-install the paper tray and press
Black Start or Color Start.
Fuser Error The temperature of the fuser
unit does not rise to a specified
temperature within the specified
time.
Turn the power switch off, wait a few seconds,
and then turn it on again. Leave the machine
for 15 minutes with the power on.
The fuser unit is too hot.
Jam Duplex The paper is jammed
underneath Paper Tray 1 or in
the fuser unit.
(See Paper is jammed underneath paper tray
1 on page 114.)
Jam Inside The paper is jammed inside the
machine.
(See Paper is jammed inside the machine
on page 110.)
Jam MP The paper is jammed in the MP
tray of the machine.
(See Paper is jammed in the MP tray
on page 106.)
Jam Rear The paper is jammed in the back
of the machine.
(See Paper is jammed at the back of the
machine on page 108.)
Error Message Cause Action