Name: Brother MFC-9970CDW
Brand: Brother
Rating: 4 (1 reviews)

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Troubleshooting

129

Completely blank or some

colors are missing

 Put in a new toner cartridge. (See Replacing a Toner cartridge

on page 64.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum unit on page 76.)

Colored spots at 3.7 in.

(94 mm)

 If the problem is not solved after printing, the drum may have foreign

material, such as glue from a label, stuck on the drum surface. Clean

the drum unit. (See Cleaning the drum unit in Appendix A of the

Advanced User's Guide.)

 Put in a new drum unit. (See Replacing the drum unit on page 76.)

Colored spots at 1.2 in.

(30 mm)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 64.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Toner scatter or toner stain

 Check the machine's environment. Conditions such as high humidity

and high temperatures may cause this print quality problem. (See

Choosing a location in the Safety and Legal Booklet.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 64.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 If the problem continues, put in a new drum unit. (See Replacing the

drum unit on page 76.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

3.7 in.

(94 mm)

3.7 in.

(94 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

1.2 in.

(30 mm)

1.2 in.

(30 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Other manuals for Brother MFC-9970CDW

Network User's Guide94 pages

Advanced User's Guide110 pages

Basic User's Guide222 pages

Quick Setup Guide38 pages

Specifications2 pages

Questions and Answers:

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Brother MFC-9970CDW Specifications

General

Weight (imperial)	62.8 lbs
Dimensions (WxDxH)	490 x 526 x 531 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows, Mac OS
Dimensions (W x D x H) (imperial)	19.3 x 20.7 x 20.9 \
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	30 ppm
Digital sender	No
Printing colors	Black, Blue, Red, Yellow
Maximum duty cycle	60000 pages per month
Optional functions	Fax
Number of print cartridges	4
Page description languages	BR-Script 3, PCL 6
Copier resize	25 - 400 %
Maximum copy resolution	- DPI
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	30 cpm
Scan to	E-mail, E-mail Server, File, FTP, Image, OCR, USB
Input color depth	48 bit
Image formats supported	BMP, JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum print size	216 x 356 mm
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper
ISO A-series sizes (A0...A9)	A4, A5, A6
Maximum ISO A-series paper size	A4
Display	LCD
Control type	Touch
Display diagonal	5 \
Market positioning	Business
Direct printing	-
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Authentication method	WEP 64/128-b, WPA-PSK (TKIP/AES), WPA2-PSK (AES), 802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA, WINS/NetBIOS, DNS, mDNS, LLMNR, LPR/LPD, IPP/IPPS, FTP, CIFS, TELNET, SNMPv1/v2c/v3, HTTP/HTTPS, TFTP, SMTP, ICMP, LLTD, SNTP, APOP, POP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP), 802.1x
Supported network protocols (IPv6)	NDP, RA, DNS, mDNS, LLMNR, LPR/LPD, IPP/IPPS, FTP, CIFS, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS, TFTP, SMTP, ICMPv6, SNTP, LLTD, APOP, POP, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP, POP), 802.1x
Maximum internal memory	512 MB
Sound pressure level (copying)	57 dB
AC input voltage	110 - 120 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	1.8 W
Power consumption (average operating)	615 W
Package weight	34019 g
Operating temperature (T-T)	50 - 90.5 °F
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	ENERGY STAR