Brother MFC-J6920DW Basic User's Guide

Troubleshooting
115
B
Paper Jam [Front,Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 121.
Make sure the paper guides are set to
the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 125.)
More than one sheet of paper was
placed in the manual feed slot.
—OR—
Another sheet of paper was placed in
the manual feed slot before the
Touchscreen showed
Put paper in Manual Feed Slot,
and then Press [OK]
.
Do not put more than one sheet of
paper in the manual feed slot at any
one time. Wait until the Touchscreen
shows
Put paper in Manual Feed Slot,
and then Press [OK].
before you
feed the next sheet of paper in the
manual feed slot.
Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 121.
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 121.
Make sure the paper guides are set to
the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 125.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Paper tray not
detected
The paper tray is not completely
inserted.
Slowly push the paper tray
completely into the machine.
Paper or a foreign object has
prevented the paper tray from being
inserted properly.
Pull the paper tray out of the machine,
and remove the jammed paper or
foreign object. Slowly push the paper
tray completely into the machine.
Error Message Cause Action

Brother MFC-J6920DW Specifications

General

Type	all in one
Tray Capacity	500
Automatic Document Feeder Capacity	35 sheets
Paper Size	11" x 17"
Paper Handling	up to 500 sheets
Color Print Speed	20 pages per minute
Mono Print Speed	22 pages per minute
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 2400 x 1200
Copier Resolution Color	up to 2400 x 1200
Fax Function	yes
Cartridges	lc103bk/c/m/y
Number Of Cartridges	4
Internal Memory	no
Memory Card	yes
Network	wireless
Connectivity	usb
OS Compatibility	pc: windows server 2003, server 2003 r2, server 2008, server 2008 r2, server 2012, xp home, xp professional, vista, 7 or 8, mac: os x v10.6x, 10.7x or 10.8x
Mobile Devices Connection	yes

Weight and Dimensions

Height	21.9 inches
Width	17 inches
Net Weight	36.4 pounds