Brother MFC-J6935DW - Troubleshooting; Error Cause and Solutions

Confidential
2-25
4 TROUBLESHOOTING
4.1 Error Cause and Solutions
■ Error Code 0D00
Paper jam during duplex-printing
- The recording papers are fed in reverse on the platen when switchback drive is
started, triggering switchback sensor as paper feeding condition.
< User Check >
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Check that recording paper are not curled, wrinkled or wet.
- Check that recording paper is loaded correctly in the tray.
- Check that Output paper tray is set correctly (not inserted halfway)
.
■ Error Code 0E00
Defective during duplex-printing
- Switchback sensor detects paper feed condition at out of specified timing during
switchback.
< User Check >
- Check whether the recording paper being used is within the specification.
- Check that Output paper tray is set correctly (not inserted halfway).
Step Cause Solution
1 Foreign materials in the duplex
print paper path
Remove foreign materials.
2 Switchback outer paper guide
not mounted in place
Set the switchback outer paper guide into place.
3 Switchback actuator caught on
the surrounding parts
Set the switchback frame ASSY into place.
4 Switchback sensor defective Replace the switchback sensor PCB.
5 Main PCB defective Replace the main PCB.
Step Cause Solution
1 Switchback actuator caught on
the surrounding parts
Set the switchback frame ASSY into place.
2 Switchback sensor defective Replace the switchback sensor PCB.
3 Main PCB defective Replace the main PCB.