MAINTENANCE AND TROUBLESHOOTING
82
Transmission Troubleshooting Chart (continued)
CAN’T CONNECT TO REMOTE
LINK
A link to the access point was
established, but the link to the
destination failed.
Ensure the IP address is correct. If
problem persists, contact Mortara
Technical Service.
Possible incorrect version of
ELI Link
Attempt to retransmit orders.
DICOM order storage failed.
Directory full; mark records for deletion
or delete records.
Connection established, then
failed.
Connection started but failed; attempt
to reconnect.
Previous Custom ID not compatible
with current Custom ID, or no Custom
ID.
Unable to print.
Paper queue mark not
detected as expected.
Add paper; manually advance page
evenly past closure point of writer and
close writer cover and press STOP.
Unable to transmit or receive
ECGs.
Check for correct baud rate, phone
number, and cable connections or site
number.
File not successfully
transmitted via LAN.
Check share permissions on host
device.
Unable to connect with LAN
with crossover cable.
Implement hub vs. crossover cable.
Enable SYNC MODE and/or set SYNC
MEDIA in configuration