Carrier Aritech Reliance XR Series - Page 40

40 Installation and Programming Guide
Troubleshooting
If you are unable to get an IP address in step 3, then your router may not be configured for
automatic DHCP or certain security settings may be enabled.
• Check your router settings and try again.
• On an NXX-1820- touchscreen keypad press Menu – [PIN] – [ENTER] – Installer –
Communicator – IP Configuration – IP Options. “Enable DHCP” should be ticked,
"Disable Web Pages on LAN” should be unticked.
Check LAN Connection to UltraSync
UltraSync is a cloud-based service that allows remote management and remote access to a
Aritech Reliance XR system if enabled. This includes secure connections between the
UltraSync+ app and Aritech Reliance XR. No programming, email addresses, panel
usernames, or PIN codes are stored on the cloud servers for greater security.
It features full redundancy to route encrypted alarm messages from your panel to a Central
Monitoring Station.
1. Log in to the Web Server as shown above
2. Click Settings
3. Select Connection Status in the drop-down menu
4. Check:
• LAN Status should display “Connected”
• UltraSync Status should display “Connected”
• UltraSync Media should display “LAN” for single path Ethernet and dual-path
systems
• UltraSync Media should display “Cellular” for single-path cellular systems