Status Messages
Status messages can be viewed locally on the phone under Applications > Admin settings > Status > Status messages.
Restoring Factory Defaults
The configuration of the Cisco IP Phone 8861 and 8865 can be reset to factory defaults by selecting Applications > Admin
settings > Reset settings > All settings.
A confirmation screen will appear where Reset must be selected to proceed with the factory data reset.
If the Cisco IP Phone 8861 or 8865 is not able to boot properly, a factory reset can also be initiated via the following procedure:
• Turn the phone off by disconnecting the power.
• Press and hold the # key, then power on the phone.
• Keep the # key held until the Mute LED turns off.
• Once the Mute LED turns off, release the # key.
• Then press 1 2 3 4 5 6 7 8 9 * 0 #.
• The Mute LED will turn on to indicate the factory reset sequence has been accepted.
• The Cisco IP Phone 8861 or 8865 will then continue the normal boot process and have the factory settings restored.
To boot the alternate image, perform the following procedure.
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