94 Tempest®2400 2-Channel Wireless Intercom System
REPAIR POLICY
a) Repair Authorizaons: All products sent to Clear-Com or a Clear-Com Authorized Service Partner for repair must be
idened by a Repair Authorizaon (RA) number.
b) The Customer will be provided with an RA number upon contacng Clear-Com Customer Services as instructed below.
c) The RA number must be obtained from Clear-Com via phone or email prior to returning product to the Service
Center. Product received by the Service Center without a proper RA number is subject to return to the Customer at the
Customer’s expense.
d) Return for Repair
i) Customers are required to ship equipment at their own cost (including transportaon, packing, transit, insurance,
taxes and dues) to Clear-Com’s designated locaon for repair.
1) Clear-Com will pay for the equipment to be returned to the Customer when it is repaired under warranty.
2) Shipping from Clear-Com is normal ground delivery or internaonal economy.
3) Requests for expedited shipping (E.g. “Next-Day Air”), customs dues, and insurance are the responsibility of the
Customer.
ii) Clear-Com does not provide temporary replacement equipment (“loaner”) during the period the product is at the
factory for repair. Customers should consider a potenal prolonged outage during the repair cycle, and if required
for connuous operaons purchase minimum spare equipment required or purchase an AWR Warranty Extension.
iii) No individual parts or subassemblies will be provided under warranty, and warranty repairs will be completed only
by Clear-Com or its Authorized Service Partners.
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