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Troubleshooting
Use the troubleshooting guide below to identify probable service action.
Once a service action plan has been developed refer to service action section for
service action procedure.
Alarm or
Problem
Possible cause Action
Battery depleted
Click the pump into a charger connected to
AC power
Battery malfunction Replace Battery
Pump does not
switch on
On/off key malfunction Replace the main PCB (ref. sec. 5.1)
Unauthorized set used Replace non-CME set. Use only BodyGuard
tubing set
Missing Key
Pressure calibration
incorrect
Repeat pressure calibration
Mechanical malfunction
Check for mechanical obstruction of the
cam shaft and gears.
Error 1, Motor
turns without
control or motor
can’t turn
Electronic malfunction Replace Motor PCB
(ref. sec. 5.1)
Wrong pressure
calibration
Repeat pressure calibration procedure if
persists, replace pressure sensor
Error 7
Pressure sensor
malfunction
Replace pressure sensor and recalibrate.
(ref. sec. 3)
Error 10 Mechanical malfunction Turn the pump off and on again and set
pump to operate on 0.1 ml/hr
Error 11 Mechanical malfunction
When the motor can’t turn, check for
mechanical obstruction. If the problem
persists, replace motor PCB.
Error 12 Mechanical malfunction Turn the pump off and on. If the problem
persists, replace motor PCB.
Encoder malfunction Visually check encoders and verify no
mechanical obstruction
Error 13
Microprocessor
malfunction
Replace main PCB (ref. sec. 5.1)
Error 15 Microprocessor
malfunction
Replace main PCB (ref. sec. 5.1)
Error 16 Electronic malfunction Replace main PCB (ref. sec. 5.1)