Chapter 5: Maintenance and troubleshooting
98-148232-E Troubleshooting 103
Installation process:
“Verify satellite
connection” fails.
Wrong APN.
APN is set to SIM default, but
the SIM requires a user
defined APN
Wrong watchdog IP
addresses.
Network issues.
Enter correct APN or select SIM
default (if allowed by SIM card).
See To change the APN for a
connection package on page 52.
Enter the user defined APN in the
web interface. See link above.
Enter correct watchdog IP
addresses, or
disable watchdog to skip ping
verification.
See Connection watchdog (Link
monitoring) on page 81.
Try again later.
To skip ping verification, disable
watchdog.
The EXPLORER 540 is
not operational.
Software error. Restart the terminal.
If the problem persists, you can
restore to factory defaults as
described in Reset button on
page 101.
Note: This will reset the
configuration of your terminal to
factory default!
The web interface
shows Insert SIM.
The SIM card is not present. Remove power and Insert the SIM
card in the SIM slot according to
the instructions in the installation
guide.
The SIM card is not inserted
properly.
Remove power and then remove
the SIM card and re-insert it
according to the instructions in
the installation guide.
Problem Possible cause Remedy
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