C004386_03_CR2500_ User_Manual - 53
Save Settings
7.3 - Warranty
Code Corporation’s CR2500 carries a three year limited warranty as described herein.
Customers may purchase a one or two year extension to this warranty. Please contact a Code representative for more
information.
Limited Warranty
Code manufactures its hardware products in accordance with industry-standard practices. Code warrants its products will
be free from defects in materials and workmanship, provided that the products are used under normal operating condition
intended by the Manufacturer. This warranty is provided to the original owner only and is not transferable to any third party.
This warranty is subject to any and all accompanying disclaimers, limitations and other terms of this section.
Terms of Warranty
CR2500 readers carry a warranty of three years. Other products with serial numbers, such as but not limited to, radios,
CodeXML modems, battery chargers, stands and power supplies are warranted for three years from date of shipment.
Batteries and battery handles carry a two year warranty, or until battery capacity after recharge is less than sixty percent
of new, whichever is shortest. Non-serialized items, such as but not limited to handles and cables, carry a 90-day limited
warranty.
Exclusions
No warranty herein contained or set out shall apply to any product (i) which has been repaired, altered or tampered with
unless done or approved by Code, (ii) which has not been maintained in accordance with any operating or handling
instructions supplied by Code, (iii) which has been subjected to unusual physical or electrical stress, immersion in fl uids,
puncture, crushing, misuse, abuse, power shortage, improper power supply such as incorrect voltage or wrong polarity,
negligence or accident, or (iv) which has been used other than in accordance with the product operating and handling
instructions. Preventive maintenance is the responsibility of the customer and is not covered under this warranty.
Warranty Coverage and Procedure
During the warranty period, Code will repair or replace defective products returned to Code’s service center in the US. For
worldwide warranty service call Code Warranty Support at 1-801-495-2200 or email support@codecorp.com.
If warranty service is required, Code will issue a Return Material Authorization Number. Products must be shipped in the
original or comparable packaging, with shipping and insurance charges prepaid. Code will ship the repaired or replacement
product freight and insurance prepaid in North America. Shipments from the US or other locations will be made F.O.B.
Code’s manufacturing plant. Code will use new or refurbished parts at its discretion and will own all parts removed from
repaired products. Customer will pay for any pre-shipped replacement product in case it does not return the replaced
product to Code within 7 days of receipt of the replacement product. The process for return and customer’s charges will be
in accordance with Code’s Exchange Policy in effect at the time of the exchange.
Customer accepts full responsibility for its software and data including the appropriate backup thereof. Repair or
replacement of a product during warranty will not extend the original warranty term. Code’s Customer Service organization
offers an array of service plans, such as on-site, depot, or phone support, that can be implemented to meet customer’s
special operational requirements and are available at a substantial discount during warranty period.
To Next Page
Loading...
Need help?
General
