Ruckus ICX 7450 Switch Hardware Installation Guide 7
Part Number: 53-1003899-09
Online training resources
To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys,
and Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.
Contacting Ruckus Customer Services and Support
The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their
Ruckus Networks products, and customers and partners with active support contracts.
For product support information and details on contacting the Support Team, go directly to the Support Portal using https://
support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.
What support do I need?
Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the
self-service resources use the following criteria:
• Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case
section.
• Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be
available. Go to the Open a Case section.
• Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the
Self-Service Resources section.
• Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-Service
Resources section.
Open a case
When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:
• Continental United States: 1-855-782-5871
• Canada: 1-855-782-5871
• Europe, Middle East, Africa, and Asia Pacific, toll-free numbers are available at https://support.ruckuswireless.com/contact-us
and Live Chat is also available.
Self-service resources
The Support Portal at https://support.ruckuswireless.com/contact-us offers a number of tools to help you to research and resolve
problems with your Ruckus products, including:
• Technical Documentation—https://support.ruckuswireless.com/documents
• Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories
• Knowledge Base Articles—https://support.ruckuswireless.com/answers
• Software Downloads and Release Notes—https://support.ruckuswireless.com/software
• Security Bulletins—https://support.ruckuswireless.com/security
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