Section 12: Troubleshooting
177
Section 12: Troubleshooting
Contacting Technical Support
If you have any problems please contact Commtest support staff
directly for assistance. Our e-mail address is help@commtest.com.
We also provide a searchable knowledge base of frequently asked
questions (FAQ) on our website.
• The knowledge base can be found at www.commtest.com.
Click the FAQ link to access the knowledge base.
Resetting the Instrument
Warning: If the instrument does not respond to any key press
while it is operating it will continuously draw power until it is
reset and turned off. You must reset a non-responding
instrument as soon as possible.
• In any screen hold down
and press then release to
reset the instrument.
Resetting the instrument does not erase data or settings stored in
the instrument.
Power Problems
Symptom Cause Remedy
Instrument cannot power
up
Low battery level
Electrostatic discharge
(ESD exceeding 8 kV)
Charge battery pack
Reset instrument
Instrument powers down
when backlight is turned
on
Low battery level Charge battery pack
Instrument powers down
shortly after powering up
Low battery level Charge battery pack
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
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