Troubleshooting 10-13
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Part Number: 284809-003 File name: Ch10.doc
Modem Problems and Solutions
Continued
Problem Possible Cause Solution
Unable to connect the
internal modem at
speeds above 33.6Kpbs
The modem in your
computer only supports
up to 33.6Kbps.
Refer to “Determining Your
Modem” in Chapter 6 to see
which modem type is installed.
Contact your authorized Compaq
dealer, reseller, or service
provider about modem options
available for your computer.
The site called does not
support 56K or supports
an incompatible 56K
implementation
The internal 56Kbps modem
supports K56Flex. Information
about ISPs (Internet service
providers) that supports K56Flex
may be found on the portable
web site at www.compaq.com.
This site also contains
information about updates that
may be available for the 56K
code in your modem.
The phone line used
does not support 56K
implementation.
The 56K protocol requires that
the phone line used must not
contain more than one analog-to-
digital conversion. Try connecting
from an alternate site.
The phone line used is
noisy.
The 56K protocol will fall back to
lower speeds if the phone line is
too noisy for a high-speed
connection. Try switching to
another phone line.
Continued
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