Vortex Manual Guarantee Statement
Issue 7 December 2009 83
WARRANTY STATEMENT
Warranty Statement – 07/07
This equipment leaves our works fully tested. If within the warranty period, the equipment is
proved to be defective by reason of faulty workmanship or material, we undertake at our
discretion either to repair or replace it free of charge, subject to the conditions below.
Warranty Procedure
To facilitate efficient processing of any claim, contact our customer support team on 01235
557711 with the following information:
Your contact name, phone number, fax number and email address.
Description and quantity of goods being returned, including any accessories.
Instrument serial number(s).
Reason for return.
Obtain a Returns form for identification and traceability purpose. This form may be
downloaded from our website ‘crowconsupport.com’, along with a returns label,
alternatively we can ‘email’ you a copy.
Instruments will not be accepted for warranty without a Crowcon Returns Number
(“CRN”). It is essential that the address label is securely attached to the outer
packaging of the returned goods.
Units returned to Crowcon as faulty and are subsequently found to be ‘fault free’ or
requiring service, may be subject to a handling and carriage charge.
Our liability in respect of defective equipment shall be limited to the obligations set out in
the guarantee and any extended warranty, condition or statement, express or implied
statutory or otherwise as to the merchantable quality of our equipment or its fitness for any
Warranty Disclaimer
The guarantee will be rendered invalid if the instrument is found to have been altered,
modified, dismantled, or tampered with. The warranty does not cover misuse or abuse of
the unit.
Any warranty on batteries may be rendered invalid if an unreasonable charging regime is
proven.
Crowcon accept no liability for consequential or indirect loss or damage howsoever arising
(including any loss or damage arising out of the use of the instrument) and all liability in
respect of any third party is expressly excluded.
The warranty and guarantee does not cover the accuracy of the calibration of the unit or
the cosmetic finish of the product. The unit must be maintained in accordance with the
Operating and Maintenance Instructions.
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