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Q13: I try to add my RCCARD100 to Cloud: card is plugged in and the
message shows added successfully after QR code is scanned (or MAC/Key
entered), but I don’t see my device on dashboard. What should I do?
Please try to log out and log in to your account. If still no device, please
check below and try the process again:
1. Ensure 8883 port is open on your Router
2. Ensure DNS Server on your WiFi Router is working correctly (we
suggest configuring your network settings to use the IP addresses
8.8.8.8 as your DNS servers)
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