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Q9: When the card is installed on another device, is the free trial removed
or added to the device?
When the system detects the card is installed on another device, the card
is automatically converted to the replacement device.
Q10: When the card is switched to another account, how do I reset?
When the system detects the card is switched to another account, the
card is automatically converted to the new account, and users do not have
to manually transfer the card on server.
Q11: If WiFi network (for RWCCARD100) is changed, what should I do to
continue using cloud service?
If the AP is changed, you have to reset the setup process for
RWCCARD100 again before you can normally see your device on
app/web portal.
Q12: What’s included in the free trial of RWCCARD100 / RCCARD100?
User will receive a 3-year of usage coming from the card after the card
connects to server. The card has to be brand-new, which mean never
transmitting data and connecting to Cloud server. The 3-year free trial will
be assigned to the card instead of device/account. With this trial, user is
eligible to monitor one device only. After the trial ends, user has to
purchase new plans.
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