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Q6: What does this message mean?
It means your RCCARD100 was previously added to another account. For
example, you have to delete the device from A account before
RCCARD100 can be added in B account.
Q7: Why am I still receiving notification even if my app status is log-out?
For security reasons, your app account will be automatically logged out
after not using for a while. At the same time, you will be receiving
notifications until you manually sign out of the app.
Q8: Why does the device icon on app/web portal keep showing offline
even if the UPS is on?
It might be in the interval of sending data. Please try unplugging/plugging
the USB if you are connecting to PPP/PPB, or try turning on/off your UPS
to make sure if data is regularly uploaded to server.
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