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Dell Alienware m17 User Manual

Dell Alienware m17
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Alienware m17
Service Manual
Regulatory Model: P37E
Regulatory Type: P37E001
June 2022
Rev. A02

Table of Contents

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Dell Alienware m17 Specifications

General IconGeneral
Display Size17.3 inches
Operating SystemWindows 11 Home
PortsHDMI
WirelessWi-Fi 6 (802.11ax)
BluetoothBluetooth 5.3
WeightStarting at 2.96 kg (6.53 lbs)

Summary

Before Working Inside Your Computer

Before You Begin Service

Steps to prepare the computer before starting service procedures.

After Working Inside Your Computer

Post-Service Procedures

Steps to follow after completing service procedures.

Safety Instructions and ESD Protection

Electrostatic Discharge (ESD) Protection

Guidelines for preventing damage from static electricity when handling components.

ESD Field Service Kit Components

Details on the parts of an ESD field service kit and their usage.

Transporting Sensitive Components

Procedures for safely transporting static-sensitive computer parts.

Lifting Equipment Guidelines

Safety recommendations for lifting heavy computer equipment.

Recommended Tools for Service

Screw List for Component Replacement

Removing the Base Cover

Replacing the Base Cover

Removing the Battery (Half-Length)

Prerequisites for Battery Removal

Actions required before removing the battery.

Battery Removal Procedure

Detailed steps for safely disconnecting and removing the half-length battery.

Replacing the Battery (Half-Length)

Post-requisites for Battery Replacement

Actions required after installing a new battery.

Removing the Battery (Full-Length)

Prerequisites for Battery Removal

Actions required before removing the battery.

Replacing the Battery (Full-Length)

Post-requisites for Battery Replacement

Actions required after installing a new battery.

Removing the Hard Drive

Prerequisites for Hard Drive Removal

Actions required before removing the hard drive.

Replacing the Hard Drive

Removing Memory Modules

Prerequisites for Memory Module Removal

Actions required before removing memory modules.

Replacing Memory Modules

Removing the Wireless Card

Prerequisites for Wireless Card Removal

Actions required before removing the wireless card.

Replacing the Wireless Card

Antenna Cable Color Scheme

Identifies antenna cable colors for proper connection to the wireless card.

Removing Solid-State Drive / Intel Optane

Prerequisites for SSD/Optane Removal

Actions required before removing M.2 SSDs or Intel Optane.

Procedure to Remove M.2 2230 Card

Specific steps for removing an M.2 2230 form factor storage device.

Procedure to Remove M.2 2280 Card

Specific steps for removing an M.2 2280 form factor storage device.

Replacing Solid-State Drive / Intel Optane

Procedure to Replace M.2 2230 Card

Specific steps for installing an M.2 2230 form factor storage device.

Procedure to Replace M.2 2280 Card

Specific steps for installing an M.2 2280 form factor storage device.

Removing the Coin-Cell Battery

Caution: BIOS Resetting

Warning regarding BIOS settings reset when removing the coin-cell battery.

Replacing the Coin-Cell Battery

Removing the Touchpad

Prerequisites for Touchpad Removal

Actions required before removing the touchpad.

Replacing the Touchpad

Removing the Heat Sink

Caution: Thermal Grease Handling

Warning about touching heat sink areas to maintain thermal grease integrity.

Replacing the Heat Sink

Caution: Heat Sink Alignment

Warning about proper heat sink alignment to prevent system damage.

Removing the Fans

Prerequisites for Fan Removal

Actions required before removing the fans.

Replacing the Fans

Removing the I/O Board

Prerequisites for I/O Board Removal

Actions required before removing the I/O board.

Replacing the I/O Board

Removing the Speakers

Prerequisites for Speaker Removal

Actions required before removing the speakers.

Replacing the Speakers

Speaker Grommet Installation Note

Reminder about properly seating speaker rubber grommets before installation.

Removing the Display Assembly

Prerequisites for Display Assembly Removal

Actions required before removing the display assembly.

Replacing the Display Assembly

Removing the Display Bezel

Prerequisites for Display Bezel Removal

Actions required before removing the display bezel.

Bezel Removal Technique

Using a plastic scribe to release display bezel clips and noting adhesive tape locations.

Replacing the Display Bezel

Removing the Camera

Prerequisites for Camera Removal

Actions required before removing the camera.

Replacing the Camera

Removing the Display Hinges

Prerequisites for Display Hinge Removal

Actions required before removing the display hinges.

Replacing the Display Hinges

Removing the Display Panel

Prerequisites for Display Panel Removal

Actions required before removing the display panel.

Replacing the Display Panel

Removing Display Back-Cover and Antenna Assembly

Prerequisites for Back-Cover Removal

Actions required before removing the display back-cover.

Replacing Display Back-Cover and Antenna Assembly

Removing the System Board

Prerequisites for System Board Removal

Actions required before removing the system board.

System Board Replacement Notes

Information on Service Tag entry and BIOS settings after replacement.

Replacing the System Board

Entering Service Tag in BIOS

Guide for entering the Service Tag into the BIOS after system board replacement.

Removing the Power-Button Board

Prerequisites for Power-Button Board Removal

Actions required before removing the power-button board.

Replacing the Power-Button Board

Removing the Power-Adapter Port

Prerequisites for Power-Adapter Port Removal

Actions required before removing the power-adapter port.

Replacing the Power-Adapter Port

Removing the Keyboard

Prerequisites for Keyboard Removal

Actions required before removing the keyboard.

Replacing the Keyboard

Removing the Palm Rest

Prerequisites for Palm Rest Removal

Actions required before removing the palm rest assembly.

Replacing the Palm Rest

Device Drivers Installation and Updates

System Setup and BIOS Configuration

System Setup Overview

General purpose and precautions for using the BIOS Setup program.

Entering BIOS Setup

Steps to access the BIOS setup utility during computer startup.

BIOS Navigation Keys

Explanation of keys used to navigate within the BIOS setup utility.

System Setup Options (Main Menu)

Description of settings available in the main BIOS setup menu.

Troubleshooting Common Issues

Updating BIOS in Windows

Steps to update the computer's BIOS while running Windows.

Updating BIOS via USB Drive

Steps to update the computer's BIOS using a bootable USB drive.

SupportAssist Pre-boot Diagnostics

Using Dell's embedded diagnostics to check hardware health before OS startup.

Running SupportAssist Diagnostics

Detailed steps to initiate and run the SupportAssist pre-boot diagnostic tests.

Getting Help and Contacting Dell Support

Self-Help Resources

List of online and in-system resources for self-service support.

Contacting Dell Support

Information on how to contact Dell for sales, technical support, or customer service.

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