Dell OptiPlex 330 - Keyboard Problems; Lockups and Software Problems

120 Troubleshooting
Windows XP:
1 Click Start and click Control Panel .
2 Under Pick a Category , click Performance and Maintenance → System → System
Properties
→ Hardware → Device Manager .
Windows Vista:
1 Click Start → Control Panel → Hardware and Sound .
2 Click Device Manager.
If your IEEE 1394 device is listed, Windows recognizes the device.
I
F YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE — Contact Dell (see
"Contacting Dell" on page 267).
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact the IEEE 1394 device manufacturer.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
C
HECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Before Working Inside Your Computer" on page 144),
reconnect the keyboard cable as shown on the setup diagram for your computer, and
then restart the computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the
computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, then
try using the keyboard.
R
UN THE HARDWARE TROUBLESHOOTER — See "Troubleshooting Software and
Hardware Problems" on page 136.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.