Dell PowerEdge R930 - Troubleshooting the System Battery

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Steps

1 Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

2 Remove the system cover.

3 Ensure that the following components are properly installed:

• hard drive carriers

• hard drive backplane

• hard drives

• cable management tray

• expansion cards and expansion card risers

• power supply unit(s)

• memory risers

• cooling fans

• memory riser and fan cage

• SD cards

• USB memory key

• NIC hardware key

• network daughter card riser (Riser 1)

• processor(s) and heat sink(s)

4 Ensure that all cables are properly connected.

5 Install the system cover.

6 Run the appropriate diagnostic test. For more information, see Using system diagnostics.

Next step

If the tests fail, see Getting Help.

Troubleshooting the system battery

Prerequisites

CAUTION

: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple

repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.

Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions

that are shipped with your product.

NOTE: If the system is turned o for long periods of time (for weeks or months), the NVRAM may lose its system conguration

information. This situation is caused by a defective battery.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for

the time set in System Setup, the problem may be caused by a software, rather than by a defective battery.

Steps

1 Re-enter the time and date in System Setup.

2 Turn o the system, and disconnect it from the electrical outlet for at least an hour.

3 Reconnect the system to the electrical outlet, and turn on the system.

4 Enter System Setup.

If the date and time displayed in System Setup are not correct, check the System Error Log (SEL) for system battery messages.

Next step

If the problem persists, see the Getting help section.

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