• Click Yes to opt out of SupportAssist and proceed to the Update Storage Center page.
Advantages and Benefits of Dell SupportAssist
As an integral part for Dell’s ability to provide best-of-class support for your Enterprise class products,
Dell SupportAssist proactively provides the information required to diagnose support issues, enabling the
most efficient support possible and reducing the effort required by you.
A few key benefits of SupportAssist are:
• Enables proactive service requests and real-time troubleshooting
• Supports automatic case creation based on event alerting
• Enables ProSupport Plus and optimizes service delivery
• Provides automatic health checks
• Enables remote Storage Center updates
Dell strongly recommends enabling comprehensive support service at time of incident and proactive
service with SupportAssist.
Provide Contact Information
Enter contact information for technical support to use when sending support-related communications
using
Dell SupportAssist.
1. Enter contact information.
2. To receive SupportAssist emails, select Yes, I would like to receive emails from Dell SupportAssist
when issues arise, including hardware failure notifications.
3. Select the preferred contact method, language, and available times.
4. Enter a shipping address where replacement Storage Center components can be sent.
5. Click Next.
Update Storage Center
The Storage Center attempts to contact the SupportAssist Update Server to check for updates.
• If no update is available, the Storage Center Up to Date page appears. Click Next.
• If an update is available, the current and available versions are listed.
a. Click Install to update to the latest version.
b. If the update fails, click Retry Update to try to update again.
c. When the update is complete, click Next.
• If the SupportAssist Data Collection and Storage Agreement was not accepted, the Storage Center
cannot check for updates.
– To proceed without checking for an update, click Next.
– To accept the agreement and check for an update:
a. Click Accept SupportAssist Data Collection and Storage Agreement to review the agreement.
b. Select By checking this box you accept the above terms.
c. Click Next. The Storage Center attempts to contact the SupportAssist Update Server to check for
updates.
Discover and Configure the Storage Center
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