(Continued from previous page)
Device What you see Problem What you do
Smart Device
Not getting
sensor
glucose
readings
Wait
System will often
resolve itself.
Check transmitter—is
it properly inserted into
sensor pod?
Make sure you haven’t
taken acetaminophen.
Don’t
calibrate.
If this continues for over
3 hours, call Technical
Support.
Receiver
Smart Device
Not getting
sensor
glucose
readings
Wait
System will often
resolve itself.
Don’t
calibrate.
Check transmitter—is
it properly inserted into
sensor pod?
Make sure you haven’t
taken acetaminophen.
Don’t
calibrate.
If this continues for over
3 hours, call Technical
Support.
Receiver
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Dexcom G5 Mobile CGM System Quick Start Guide • 45