Dexcom G5 Mobile - Transmitter Errors

8.6 Transmitter Errors
Device What you see Problem What you do
Smart
Device
Transmitter not
working
Sensor session
automatically
stopped
No sensor
glucose readings
displayed
Contact Technical
Support to report issue.
Start checking BG value
using BG meter.
App:
Tap OK to clear Alert.
Receiver:
Press Select to clear.
Will not re-alert once
cleared.
Order new transmitter.
Receiver
Smart
Device
Pairing Failed
Check Transmitter SN in
display device is correct.
If wrong:
Stop sensor session .
Re-Enter correct
transmitter SN.
App:
Menu > Trans SN> Enter
correct SN
Receiver:
Settings >Trans SN
>Enter correct SN
If correct:
Call Tech Support.
Receiver
Dexcom G5 Mobile CGM System Quick Start Guide • 49