Dexcom G5 Mobile - Patient Care Team; Sales Support Team

Dexcom G5 Mobile CGM System Quick Start Guide • 61
What Can They Help Me With?
The Dexcom Technical Support Team helps you with all CGM system related issues
including CGM software issues.
Dexcom Technical Support does not offer medical advice.
11.2 Patient Care Team
The Patient Care Team (PCT) is a group of Certified Diabetes
Educators (CDE
®
) and Registered Nurses (RNs) offering you
customer care and individualized education services around
Dexcom CGM.
Your PCT provides education and support throughout your CGM experience, such as:
• Initial CGM Product Training
• Ongoing Dexcom product education (e.g., how to use a specific feature)
• How to maximize Dexcom CGM use
• Dexcom CGM reporting software and features
• How to review and understand Dexcom CGM reports
By Phone
Available Monday-Friday 5:30 am-8:00 pm PST (subject to change)
Toll Free: 1.877.339.2664
Toll Call: 1.858.200.0200
By Email
Email: patientcare@dexcom.com
If you prefer to email, to help us help you best, include the following information in your
email:
• Name
• DOB
• Contact phone number
• Reason for inquiry or education needed
11.3 Sales Support Team
Inside Sales Support Team
For help with:
• First-time orders