Dexcom G5 Mobile - Adhesive; Hardware Errors

8.3 Adhesive
Picture Problem What you do
Sensor pod
won’t stick
Use adhesive products (Mastisol
®
, Skin
Tac™). Make sure adhesive is not placed
where the needle inserts.
Put medical tape over sensor pod’s white
adhesive patch (e.g., Blenderm).
Don’t place tape over the transmitter.
8.4 Hardware Errors
Device What you see Problem What you do
Receiver
Won’t turn
on: Battery
dead
Charge receiver using
electrical outlet, not
computer/laptop.
Full charge may take up to
five hours.
Receiver
After full
charge
session:
Won’t turn
on
Reset receiver .
Connect receiver to charger .
Insert end of paper clip
into small circular hole on
receiver’s back.
Push down on paper clip.
Receiver will vibrate.
Processing screen appears.
Charge receiver .
Receiver
System
Recovery
Do nothing.
Receiver is able to continue
to work and recover from an
error.
App: Tap OK to clear Alert.
Receiver: Press Select to
clear Alert.
Dexcom G5 Mobile CGM System Quick Start Guide • 47