Dexcom G5 Mobile - 17.2 Dexcom Patient Care Team

Dexcom G5 Mobile System User Guide
286Need Help? You’re Not Alone!
By Phone
Available 24 hours a day, 7 days a week.
Dexcom Technical Support phone numbers:
• Toll free: 1.888.738.3646
• Toll call: 1.858.200.0200
What Can They Help Me With?
The Dexcom Technical Support Team helps you with all CGM system related issues as well
as software related issues.
Dexcom Technical Support does not offer medical advice.
17.2 Dexcom Patient Care Team
The Dexcom Patient Care Team (PCT) is a group of Certified Diabetes Educators (CDE
®
) and
Registered Nurses (RNs) offering you customer care and individualized education services
around Dexcom CGM.
Your PCT provides education and support throughout your CGM experience, such as:
• Initial CGM product training
• Ongoing Dexcom product education (for example, how to use a specific feature)
• How to maximize Dexcom CGM use
• Dexcom CGM reporting software and features
• How to review and understand Dexcom CGM reports
By Email
Email: patientcare@dexcom.com
If you prefer to email, to help us help you best, include the following information in your
email:
• Name of patient
• Patient’s date of birth
• Contact phone number