Dexcom G5 Mobile System User Guide
386Dexcom Share
Sharing Checklist
To share, make sure that:
• Smart device works with the G5 Mobile app
- To see a list of supported smart devices and operating systems, go to:
dexcom.com/compatibility
• G5 Mobile app is open or running in the background
• Smart device has an active Internet connection (Wi-Fi, 3G, 4G, LTE)
- Check to see if the Internet connection is working by trying to open a web
page on your smart device
- If on a phone call using your smart device, your CGM information may not
upload into the Share Cloud while on your call
• Airplane Mode is turned off
• Do Not Disturb is turned off
• Smart device sound is on in order to hear prompts
• Smart device is sufficiently charged or charging
• Smart device is within 20 feet of the transmitter
• Smart device has 35 MB of available memory or storage space
• Refer to your smart device user manual for further instructions
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