Dexcom G5 Mobile System User Guide
54Set up Your Display Devices
• Compatibility: Before upgrading your smart device or its operating system, check
dexcom.com/compatibility
• Time: Don’t change your smart device time because it can make the time on the
trend screen wrong and the app may stop displaying data
The receiver is a stand-alone medical device and used solely to monitor your glucose
trends. If you are concerned about missing an Alarm/Alert (for example, due to smart device
settings, app shutting off due to lack of storage, low smart device battery, etc.), bring your
receiver with you. If your smart device is broken or lost, use the receiver.
After checking your smart device settings are right, install the app.
Refer to your smart device’s user guide if you have questions on how to change your smart
device settings.
• While checking your Bluetooth settings, check to see Silent and Do Not Disturb are
off. Your app might not override all of these settings; if you have them on, you may
miss some Alarm/Alerts, like the Signal Loss Alert
• After verifying all your settings are correct, there is one more thing to check. Make
sure your smart device’s volume is loud enough for you to hear any Alarm/Alerts
• Make sure your smart device settings allow your Alarm/Alerts to always show on
your lock screen
• For information on how to set the above settings, see your smart device’s user
guide. Once you have verified your smart device’s settings are right, the next step is
installing the G5 Mobile app
• The G5 Mobile app needs to be open and running in the background. This may
drain your smart device’s battery quicker than you expect. Make sure you check the
battery is charged
Don’t change your smart device’s time because it can make the time on the trend screen
wrong and the app may stop displaying data.
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