56 Appendix A: Troubleshooting
Dexcom G6
®
System • Using Your G6
Issue Solution
Transmitter Alert
Transmitter not working. Sensor session
automatically stops.
Contact your local Dexcom
representative.
No alarm/alerts or G6 readings
until replaced. Use your meter for
treatment decisions.
App Receiver
Transmitter Battery Low and Last
Session Alerts
Transmitter battery expiring.
Order new transmitter.
When your transmitter battery is
about to expire, the G6 tells you
when it:
• Has 3 weeks left
• Has 2 weeks left
• Has 1 more session
• Is too low for another session
• Is critically low and must be
replaced immediately
App Receiver
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