Troubleshooting chart
71
Symptom Potential Cause Resolution
Network LED alternates between
yellow and green
Unable to resolve iDigi server
name.
Verify DNS server settings with network
administrator. See also page 72.
Network failure between the device and
the DNS server. Check with network
administrator.
Unable to contact iDigi server. Verify iDigi server name in settings.
Verify proxy settings with device and
with network administrator.
Network failure between the device and
the iDigi server. Check with network
administrator.
Device unable to authenticate
iDigi server.
Verify NTP server settings with network
administrator.
The device must have the correct time in
order to verify the security certificate
presented by the iDigi server. The
supported means to synchronize time in
the device is via NTP.
See also page 72.
Verify iDigi server name in settings.
a.
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